1. Placing an order
MSupply Australia completely respects your business. And the way you, as a business or personally, like to acquire and purchase products for your requirements. Products can be purchased online via our website, by emailing us directly on email@example.com, and by using the ‘contact us’ form on our website. Due to high volume orders, and chain supply in the present climate, stock availability may differ. Please email us prior to placing your order to be certain of stock availability. A tax invoice will be supplied with goods purchased. You can register for an online account via our website. All orders will be delivered, shipped, once full payment is received. We bank with Commonwealth Bank Australia. Online card payments can take between 2 and 4 business days depending on your type of card used.
2. Delivery and Shipping
MSupply Australia offers free local shipping and delivery for all orders over $100.00. Orders under this value will attract a freight fee of $9.50 inc gst. Pickup (Click & Collect) is available as an option to local customers. We will advise you when your order is processed and ready to collect. Bulkier items may also attract an additional fee. We are realistic in our charges for freight and have an open communication for all of our customers. Outside of the Brisbane metro area, we ship our goods via Australia Post. We offer Standard shipping and Express shipping. For Express shipping, please email us prior to placing your order online for information and additional fees. We do ship interstate all over Australia. We aim to offer the best service we can possible. We encourage all customers to email us prior to placing an order to confirm any freight charges. Due to covid, we are a home based business. As we ship so many different sized products, we do our very best to ensure the best fee for all freight and shipping. We do not ship international or provide service or products outside of Australia.
3. Pricing and Warranty
All pricing displayed on our website is in Australian Dollar and is displayed inclusive of GST. All total charges, including GST, will be itemised and shown at the time of checkout and prior to placing order. We are a proud Australian distributor for many brands. Any quotations on any products we provide, written or verbal, are valid for 7 days only. All pricing is subject to change and without notice. All goods are supplied with manufacturer’s warranty, except where stated otherwise. Pictures used on this website are for illustration purposes only and are respectfully manufacturer images of their products.
4. Online Security
MSupply Australia proudly uses Eway. Eway is certified as meeting level one PCI DSS compliance. This means all payment data is safeguarded to the highest measures of online security. Trusted by 28,000+ businesses. With 128-bit SSL security with advanced encryption you are guaranteed that your purchases are safe. We offer Mastercard and Visa payments, Bank Transfers.
5. Company Information
We are a 100% Australian Owned and Operated Family Business. Servicing Brisbane, Gold Coast, Ipswich, Toowoomba, Sunshine Coast and Australia wide. We are located in Windsor, Brisbane, 4030, Queensland, Australia. ABN: 96 032 053 635.