Our friendly team is always here to assist.
Common purchase queries answered
Orders and Shipping
Simply click on “Login / Register” next to the search field and follow the instructions.
Depending on your location it may be same day, next day or within 7 days, subject to stock availability. We ship via local carriers and Australia Post.
The fastest way to track your item is by emailing us directly on email@example.com.
All local orders over $100 will be delivered to you at no charge. Orders under that will incur a small fee based on size and weight of the product. Please email us prior to your purchase and we will confirm.
We are a proudly Australian owned and operated business. By law, we are required to charge 10% GST on all sales.
We currently service Brisbane, Gold Coast, Ipswich, Toowoomba, Sunshine Coast and Australia wide. We do not ship international.
We currently deliver all orders placed by our customers. Covid restrictions has impacted all business, and we aim to be safe.
Incorrect or damaged goods
Returns and Exchanges
If your order contains faulty or incorrect items, please contact us immediately on via email on firstname.lastname@example.org.
If your order contains incorrect items, please contact us immediately via email on email@example.com.
If your order has arrived damaged, please contact us immediately via email on firstname.lastname@example.org.
Prior to any returns, please email us on email@example.com. We will work through the process together.
We are a local Brisbane based business. For any questions or enquiries, feel free to contact us anytime via email on firstname.lastname@example.org.
Contact us immediately on email@example.com and we will amend for you.
Yes, you can! But please email us asap to make this happen. We process orders daily.